TCPA Consent Policy

1. Purpose and scope

Neighborly Pest Control (“Neighborly,” “we,” “us”) uses phone calls, text messages, and prerecorded or artificial voice messages to communicate with prospective and existing homeowners about pest, termite, wildlife, and related home service connections.

This policy explains:

• How we obtain consent to contact you.
• What that consent covers.
• How you can withdraw it at any time.
• How we store and honor your preferences.

It applies to all calls and text messages placed by Neighborly Pest Control, by our employees, and by any third party acting on our behalf, including marketing agencies, call centers, AI voice agents, SMS platform providers, and independent service partners we work with.

2. Governing law

We operate under the federal Telephone Consumer Protection Act (47 U.S.C. § 227) and its implementing rules (47 C.F.R. § 64.1200), the FTC Telemarketing Sales Rule, and applicable state telephone solicitation statutes in every state where we conduct business. Where a state law imposes a stricter standard than federal law, we apply the stricter standard.

3. What consent means

Prior Express Written Consent (PEWC) is required before we send marketing or promotional calls or texts using an automatic telephone dialing system, an artificial or prerecorded voice, or an AI voice agent. PEWC means a written agreement, signed by you (including electronically under the E-SIGN Act), that:

• Clearly authorizes Neighborly Pest Control to deliver marketing calls and texts to the specific number you provided.
• Discloses that we may use automated technology or a prerecorded voice.
• States clearly and conspicuously that your agreement is not a condition of purchasing any goods or services.

Prior Express Consent — a lower standard — applies to non-marketing, transactional communications directly related to a service you have requested. Examples include appointment confirmations, technician arrival windows, service reminders, and billing notices.

We do not blend the two. A transactional message that also promotes a product or offer is treated as a marketing message and requires PEWC.

4. Consent language used on our forms

The following disclosure appears adjacent to the submit button on every Neighborly Pest Control web form, landing page, and digital request. It is presented in plain, legible type against a contrasting background, and any consent checkbox is unchecked by default:

By clicking “Get matched with a local service professional,” I agree that Neighborly Pest Control and its independent service partners may contact me at the phone number and email address I provided — including by automatic telephone dialing system, artificial or prerecorded voice, AI-assisted voice agent, and SMS text message — regarding pest control services, quotes, appointments, and promotional offers. I understand that consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help. I have read and agree to the Privacy Policy, Terms of Service, and TCPA Consent Policy.

Where a form is used for a single service line, the disclosure names that service line specifically rather than relying on a general reference.

5. Scope of your consent

When you provide consent, you authorize contact regarding:

• Quotes and estimates for pest, termite, rodent, mosquito, and wildlife services.
• Scheduling, rescheduling, confirmation, and technician dispatch.
• Treatment plan renewals, recurring service reminders, and warranty notices.
• Billing, payment, and account servicing.
• Promotional offers, seasonal campaigns, and satisfaction surveys.

Consent applies to the specific telephone number you provided. If you change or relinquish that number, you agree to notify us so we can update our records.

6. Communication practices

Calling hours. We place marketing calls and texts only between 8:00 a.m. and 9:00 p.m. in the recipient’s local time zone, and observe narrower windows where state law requires (see Section 12).

Frequency. Message frequency varies by campaign and by the services you have requested. We cap marketing contact attempts consistent with applicable state limits.

Identification. Every marketing call identifies Neighborly Pest Control by name at the outset and provides a callback number that is answered during normal business hours.

Charges. Neighborly Pest Control does not charge for text messages. Standard message and data rates from your wireless carrier may apply.

Supported carriers. Carriers are not liable for delayed or undelivered messages.

7. How to withdraw consent

You may revoke consent at any time, through any reasonable method. We do not require you to use a specific form, script, or channel. Accepted methods include:

• Text: Reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT, or REVOKE to any message you receive from us.
• Voice: Tell any Neighborly Pest Control representative, on any call, that you wish to stop receiving calls or texts — including by saying so to an automated or AI system.
• Email: info@neighborlypestcontrol.pro
• Phone: (833) 767-1726
• Mail: 33 Irving Pl, New York, NY 10003, Attn: TCPA Opt-Out

What happens next. We will send you a single confirmation message acknowledging your opt-out within five minutes. That confirmation contains no marketing content. We will process your revocation and stop the relevant communications no later than ten business days after receipt, and in practice we act far sooner.

Revoking consent for marketing does not cancel any active service arrangement you have with an independent provider. If you have an active account with a provider, they may continue to send transactional messages necessary to service it unless you also revoke consent for those.

8. Do Not Call lists

We maintain an internal Do-Not-Call list and honor requests indefinitely, or for the longer period required by state law. We scrub against the National Do Not Call Registry and against all applicable state DNC registries before every outbound marketing campaign. Our written Do-Not-Call policy is available on request at no charge.

9. Third-party sources

Some of the phone numbers we contact are supplied by third-party marketing partners and comparison sites. Neighborly Pest Control requires every such partner, by contract, to:

• Obtain valid prior express written consent that names Neighborly Pest Control in a clear and conspicuous disclosure.
• Deliver a complete consent record with each submission, including the consent language displayed, the URL, the timestamp, the IP address, and any session replay or certification token.
• Retain and produce that record on demand.
• Refrain from purchasing, renting, or re-selling consent obtained under any other seller’s disclosure.

We do not accept submissions sourced from aggregated multi-seller consent pages that list dozens or hundreds of unrelated partner names behind a hyperlink, regardless of how the disclosure is technically constructed.

10. Call recording and monitoring

Calls to and from Neighborly Pest Control may be recorded or monitored for quality assurance, training, and compliance purposes. Where required by state law, we obtain all-party consent before recording. If you do not wish to be recorded, tell the representative and we will accommodate the request or continue by another channel.

11. Recordkeeping

We retain consent records — including the exact disclosure text presented, the timestamp, the originating URL or channel, and any revocation — for a minimum of five years from the date of collection or the date of last contact, whichever is later. This meets or exceeds the retention period required in every state in which we operate.

12. State-specific provisions

Federal law is the floor, not the ceiling. In states with their own telephone solicitation statutes, we apply the stricter local rule. Examples include:

• Florida — Florida Telephone Solicitation Act (FTSA): prior express written consent for all sales calls and texts; calling window 8:00 a.m. to 8:00 p.m. local; no more than three calls on the same subject in any 24-hour period.
• Oklahoma — Oklahoma Telephone Solicitation Act (OTSA): mirrors FTSA, including the three-call daily cap; state registration where required; scrub against the Oklahoma DNC registry.
• Maryland — Stop the Spam Calls Act: prior express written consent for telephone solicitations; enhanced consent logging.
• Washington — Commercial Telephone Solicitation Act / CEMA: express written consent for SMS marketing; broad commercial-solicitation definition applied conservatively.
• Connecticut — Conn. Gen. Stat. § 42-288a et seq.: prior express written consent for telephonic sales calls; strict frequency and hour limits.
• Virginia — Va. Code § 59.1-510 et seq.: opt-out requests honored for a minimum of ten years.
• Georgia — O.C.G.A. § 10-1-393.5 (as amended by SB 73): vicarious liability controls applied to all vendors and partners.

13. Questions and complaints

Neighborly Pest Control
33 Irving Pl, New York, NY 10003
Phone: (833) 767-1726
Email: info@neighborlypestcontrol.pro

We respond to consent-related inquiries within five business days.

14. Changes to this policy

We may update this policy to reflect changes in law or in our practices. Material changes will be posted here with a revised effective date. Continued communication with us after a change constitutes acceptance of the updated policy for prospective communications only; changes are never applied retroactively to expand the scope of consent you previously granted.